Specialty Services

Outsource support services for IPA's, MSO's, HMO's and Large Healthcare Provider Group Practices.

• Call center outsourcing with online chat support departments.
• Call center setup with dedicated 800 number plus personalized greetings by a professional voice-over.
• Development of policies and procedures for customer service departments.
• Hiring and training of staff for permanent or temporary positions.
• Implementation of customer relations management (CRM) software to improve customer service satisfaction. Guaranteed by 50% in 6 months.
• Customization of CRM software, creating auto responses to emails and frequently asked questions.
• FAQs development and management.

Mainstream Communication

Provider Assistants will analyze and identify current channels of communications within your organization and will work to improve processes by adoption of paperless and online web-based solutions. Guaranteeing reduced overhead and increased productivity.

• A 100% paperless process will be implemented where possible to increase productivity and to avoid the mishandling of important communications, documents, data and files.
• Virtual admin support assistants will be hired, trained and put 'live' to support your company when needed. (Full-time, Part-time or flex hours).

Technology

Website and Software Development: Customized solutions for IPA's, MSO's and Large Group Practices.

• An overall branding analysis will be completed on your company; identifying your image, your documents, your current marketing materials and your online image (if any).
• A customized branding effort will commence to redesign and improve overall image of your company.
• Delivers the message clearly.
• Connects your target prospects emotionally.
• Concretes User Loyalty.
• Internet marketing - including SEO, SEM, Social Media Networking to drive traffic to your website/business.
• Analytics to review and configure efforts of traffic to your website/business